Because We Care About Your Family’s Health
Appointments:
To schedule an appointment, please call 662.895.4949. We also have a patient portal, which you can use any time. Please make appointments for physical exams and consultations by calling in advance. We strive to see acutely ill patients the same day you call. Naturally, it helps to call early in the day if you want to be seen the same day. If you are unable to keep your appointment or are going to be late, please call us as soon as possible.
Clinic Hours:
8 am to 7 pm Monday through Friday
8 am to 1 pm Saturday
If you are not going to be able to keep your appointment, please call 24 hours in advance so that the appointment can be given to someone else.
After-Hours:
If you have an emergency after office hours, call the regular clinic number. Your call will be taken by an answering service, which will then contact the doctor on call. If your condition is life- or limb-threatening, go directly to the emergency room, but be sure to call our office within 24 hours so we can arrange appropriate insurance authorizations. We do have a policy of not calling in narcotic medications since we do not have the chart available.
Insurance Info:
We participate with most carriers. However, due to recent changes in insurance plans, we recommend that you check with your insurance company to make sure that we are an in-network provider. Our staff is happy to help you with questions about insurance.
We do not accept Tenncare or Medicaid.
We do not take United Healthcare Community Plan, Windsor and Magnolia Plan.
Olive Branch Family Medical Center is not a Mississippi medicaid provider.
New Patient Forms:
If you have made your initial appointment, you can preregister by clicking on the links below to download access our New Patient Forms. You can fill out these forms on line, save to your desk top and print them. You can then bring them with you to our office. (If you prefer to fill out by hand, print these forms first). This will help to speed up the new patient registration process.
New Patient Packet (3 forms)
Billing:
Payment is due at time of service. Copays are due when you check in with the front desk for your visit. We accept Visa, Master Card and American Express as well as cash and personal checks.
You can pay your bill using our Online Payment option.
For our patients who have no insurance, we offer a 20% discount on your bill at checkout, if the bill for that visit is paid in its entirety.
If your visit is covered by insurance, it is your responsibility to ensure we have a copy of your current insurance card. We can file your insurance claim based on this information. Please realize if you have not provided accurate information, you are personally responsible for payment of services received.
Our physicians are on the panels of most healthcare plans in this area. We accept benefits from Medicare and Workers’ Compensation. We will file your office visit with your insurance carrier or Medicare. Since we are accepting assignment, the reimbursement check will be sent to us. If you are covered by more than one insurance plan, bring a membership card for each one. Also any time your plan changes, be sure to notify our office. Call our office if you have questions about billing and we will be happy to assist you.
Referral:
Not all insurance plans require a referral,o before requesting one, please make sure your insurance plan requires one. We have a referral clerk who arranges most of our referral appointments and completes the necessary insurance authorizations. Provide the referral clerk with dates and times when you can be available for an appointment. For routine referrals, the patient can expect to obtain notification in 5 days from their visit with us.
If you are a new patient, we will need to see you before we can refer to a specialist. If you are an established patient requesting a referral for a problem for which we have not seen you before, please make an appointment for an evaluation. This policy enables us to provide initial evaluation so either treatment can be started or determination of which type of specialist may need to be consulted.
If you schedule your own appointment, allow one week advance notice to us so insurance authorization can be arranged. If no advance notice is provided and the visit is not due to an emergency, then the visit with the specialist will need to be rescheduled so that time will be available to arrange the authorization.
If we have scheduled the initial appointment and you have to cancel, please call and reschedule your visit with the appropriate specialist or hospital. However, you should also notify our office of your new appointment time so we can be watching for the test results.
Prescriptions and Refills:
Most prescriptions can be renewed by phone, but only from 8 am until 5 pm. We do request for all chronic medication refills that we have at least 7 days advance notice. Please be advised that for new prescriptions and antibiotics, you will be advised to come in for an evaluation. Also please note we no longer accept fax requests for refilling of chronic medications from local pharmacies due to significant duplication of requests. For medications that you take every day for chronic problems, when we see you during your office visits we will give you enough medication to last until your next recommended visit for this problem.
Calling for a refill on the same day you run out of medicine creates unnecessary turmoil within the office and stress on the patient. When you call, please have your pharmacist's phone number or location and names of medications with frequency and strength.
Helpful Links:
American Diabetes Association - www.diabetes.org
Alzheimer’s Association - www.alz.org
American Heart Association - www.heart.org
American Cancer Society - www.cancer.org
WebMD - www.webmd.com
Clinical Research - www.clinicaltrials.gov
Merck Engage - www.merckengage.com
Vree for Diabetes by Merck - Vree iPhone app
For more information about our programs and services, call us at 662.895.4949. Or simply take advantage of our convenient Patient Portal.
